Brooklyn College Financial Aid Office: "The physical manifestation of the Sumerian demon Gozer" http://ow.ly/5SYC7 [Tweet-of-the-Week @writerredux]
Considering using the Federal Direct Plus Loan program to help send your child to Brooklyn College? Don’t. As inept as it is indifferent, the Brooklyn College Office of Financial Aid is now in its 92nd day of not processing a student loan application for my daughter’s 2011 Summer Semester living expenses, filed May 9th. (In the past, it’s taken two weeks.) An out-of-state student in the same straits whose parents lacked access to high-interest, short-term installment loans would have had to have brought their child home a dropout. (Imagine the devastating effect on the kid.)
This is my daughter’s last semester before graduating and with fine grades for which she’s worked very hard. For months Brooklyn College couldn’t process the loan; now they’re refusing to process it because they can’t process it. (I’d appreciate the Kafkaesque quality more if I weren’t servicing thousands in credit card advances.) Below is my email response to a three minute phone conversation this week with the Financial Aid representative assigned as my savior. (A forlorn hope.)
My yellowing application is for a Direct Plus Parent Loan, an unsubsidized Federal higher education loan program I’ve used without mishap during my daughter’s years at Brooklyn College. The U.S. Department of Education’s Financial Student Aid Ombudsman is involved; perhaps she and her staff can serve as catalyst of competency for Brooklyn College’s Financial Aid Department.
Sunlight is said to be the best of disinfectants; electric light the most efficient policeman. Justice Louis D. Brandeis
My email of 8/1/11:
Mr. Marcus J. Richardson
Financial Aid Counselor
Brooklyn College
Unprocessed Parent Plus Loan Application of May 9, 2011
Summer Term 2011
Dear Mr. Richardson:
Thank you for taking a few moments to speak with me today regarding the captioned.
Memorializing our brief conversation:
1. Brooklyn College will not process my Parent Plus Loan of May 9, 2011 for its current Summer Term unless and until the “common database” of CUNY can be made to reflect the corrected FAFSA approved by Brooklyn College on June 28, 2011;
2. Due to your office’s error in processing [my daughter’s] Stafford Loan for Summer Term aid, a discrepancy exists has existed between the BC and CUNY financial aid information systems since June 28, 2011;
3. Mr. George Lipper of CUNY [Project Coordinator, CUNY Financial Aid] is the person who must resolve this discrepancy;
4. Mr. Lipper is on vacation until Monday August 8, and you advised “will get to it,” though when you couldn’t say as Mr. Lipper “also has other things to do;”
5. You could not say when this computer problem would be resolved to CUNY’s satisfaction such that my Parent Plus Loan could be processed;
6. You twice refused to provide me a date upon which to call you back for a status update, nor did you offer to call me back.
I was frankly appalled by your indifference, demeanor and your absurd, repeated implication that my daughter, your college’s diligent student, was responsible for your department’s repeated failures to serve her. (Timeline attached.) The problems you cited are neither hers nor ours; they’re yours. Nothing in the Federal guidelines prevents BC/CUNY Financial Aid from quickly ending its three-month reign of error to which Shelly and we are yet held financial hostage. The Federal NSDLS is the system of record for Federal loans, not CUNY’S “common database.” The NSDLS has always been correct.
As we both know from our professional lives; a university can in in a matter of days process a loan and disburse a check and typically does so when it uncovers the sort of egregious errors to which my daughter and I have been subjected. If a priority were a student’s needs and education, especially when university managers are aware of that student’s indigent circumstances, approval and payment would be quickly done and systems’ discrepancies later resolved. This would require, however, concern for a student’s well-being and education—virtues not evident in your department.
I’m augmenting my complaint in this matter now on file with the Office of the FSA Ombudsman, Ms. Debra Wiley, with a copy of this email, hoping she and her staff will help serve as your department’s catalyst of competency if not concern.
I’ll be chronicling these events via social media and our experiences with Brooklyn College Financial Aid via a free Amazon Kindle offering—it’s the least I can do. (I have several gripping titles in mind. I’ll be delighted to send you a link.)
Mr. Lipper being on vacation, I’m copying his superiors and yours on this email. Perhaps they’ll have an interest in providing a student aid.
Yours truly,
Stephen Ames Berry
Officer, Harvard University (ret.)
C: Ms. Debra Wiley, FSA Ombudsman
w/ cover letter